Privacy Policy

We are committed to protecting the privacy and personal information of our website visitors, clients, and event guests. We believe in transparency, trust, and taking every necessary step to ensure your data is handled with care and respect.

This Privacy Policy outlines how we collect, use, and safeguard the information you provide through our website and photo booth services.

1. Our Commitment to Your Privacy

Your privacy is our priority. Whether you're browsing our site or booking a photo booth for your event, we are dedicated to maintaining your confidentiality. We implement a variety of security, access control, and data management practices to ensure that all personal information remains private and protected.

2. Information We Collect

We may collect the following types of information:

Contact Details: Name, phone number, email address, and event-related details when you submit a form or make a booking.
Photos & Videos: Media captured by our photo booths during events.
Event Media: photos, videos, and other content captured at your event.
Media Consent: With your booking, you grant us permission to use photos or videos taken at your event for promotional purposes, including our website, social media, and marketing. If you prefer to keep your event private, you may opt out by notifying us in writing before the event.
Technical Data: Browser type, IP address, pages visited, and device data, collected via cookies and analytics tools to improve site performance and user experience.

3. How We Protect Your Information

To ensure your privacy and security, we implement the following mechanisms:

SSL Encryption: All data transmitted through our website is protected with SSL (Secure Socket Layer) encryption.
Secure Storage: Personal data and event media are stored on secure, access-controlled servers.
Limited Access: Only authorized personnel have access to customer and event information.
Photo Privacy Settings: Options for password-protected galleries, private sharing links, and permanent photo deletion upon request.
Regular Monitoring: Our systems are regularly updated and monitored to guard against data breaches and unauthorized access.

4. How We Use Your Information

We use your data to:

Process bookings and provide requested services
Communicate regarding your event
Stripe for secure payment processing
Send relevant updates or promotional materials (only with your consent)
Improve our website, services, and customer experience

5. Sharing of Information

We do not sell, rent, or share your information with third parties for marketing purposes. Information may be shared with trusted service providers (e.g., cloud hosting or gallery platforms) solely for the purpose of operating our business — always under strict confidentiality agreements. We may also disclose data if legally required to do so.

6. Cookies and Tracking

Our website uses cookies to improve functionality and gather anonymized usage data. These help us understand user behavior and enhance your experience. You can control cookie settings through your browser at any time.

7. Your Rights and Choices

You have the right to:

Access, update, or correct your personal information
Request deletion of your event photos or personal data
Opt out of promotional communications
Withdraw consent for data usage at any time

To make a request, please contact us using the details below.

8. External Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the updated effective date.

10. Contact Us

If you have questions or requests regarding your personal information, please contact:
📧 Email: lumeandcoevents@gmail.com
📍 Based in: Greater Toronto Area, Kitchener & Waterloo, Ontario
🌐 Website: www.lumeandcoevents.com